The table below summarizes all the key comparisons for Diamond Buyers International in the diamond industry. They’re very strong metrics for an online diamond buyer. With no complaints, free instant appraisals, a 30 day return period, and fully-insured shipping packs, these guys have got the diamond buying process down to a science.
BBB Rating: An A+ BBB rating pretty much speaks for itself. No unresolved issues, and no complaints even about working with them.
|Company Name||Insurance||BBB Rating||Guarantee||Year in Business||Customer Reviews||Instant Quote||Shipping Method|
|1||$5000||A+||30 Days||11 Yrs||Yes||FedEx|
Requesting a Pack
We found DiamondBuyersIntl.com pack feature to be the most convenient shipping method. They send you a certified pack insured for up to $5,000. Simply bring it to FedEx or your local post office, or they offer free pick-up if you’d rather save yourself a trip. If you’re unable to travel anywhere to sell your diamonds, this is definitely the option for you.
We really like the fact that they provide a free bubble mailer for extra protection during shipping. Not only can you pack your valuables in the plastic bag and FedEx mailer, but you’ve got an extra layer of protection with the padded mailer.
That said, if you don’t want to wait the 1-2 days for the pack to come in the mail, you can quickly print your own label and mail it using your own materials. Just remember to use a nondescript envelope (like the ones DBI provides) when mailing – you don’t want anyone knowing what’s inside!
The instructions are clear and pretty simple. Just list everything you’ve included in the package and drop the prepaid mailer in any FedEx box. No postage is required, as they’ve already put a prepaid label on the outside of the FedEx shipping folder.
After requesting a blind quote for a typical diamond, DiamondBuyersIntl.com responded within the hour. With that quote in hand, we took them up on their offer to chat over the phone. We found the rep to be refreshingly honest and knowledgeable about diamonds (we spoke with Demitri) and what he could pay for our stone. This is the kind of customer service you really hope to see in an industry like this.
The instant quote is quite accurate – they’ve taken the time to make sure it gives a fair estimate. Unlike the frequent reports from the gold industry, it doesn’t seem like DBI is low-balling people with bad offers on the quotes just to start a negotiating process. Based on your diamond’s metrics, they’ll plug them in and see what they can pay to sell it on the second-hand market.
We like the 30-day guarantee that DiamondBuyersIntl.com offers allowing you 30 days to return payment, and they will return the valuables, no questions asked. The instant online approval option really takes care of this though, so you don’t need to jump through hoops to accept or deny the offer.
DiamondBuyersIntl.com has a clean website that is clean and easy to navigate. It’s very easy to figure out exactly how the process works, clearly describe what is needed in order to receive an accurate quote, and removes the uncertainty from the process. Their customer center allows you to easily track all of the shipments through FedEx so you know where your package is at all times. You can even view old transactions, request a new pack with one click, and of course accept or deny any offers that have been processed.
DiamondBuyersIntl.com has the best diamond shipment option, a user-friendly website, informative content, a 30-day guarantee, and a fast response rate. The customer service was fantastic, and it’s great to be able to quickly and easily get an appraisal estimate. For these reasons, we awarded DiamondBuyersIntl.com 5/5 diamonds and recommend them as the online diamond buyer to work with.